Privacy Policy

Last updated: Nov 12, 2026

Who we are

Arraby’s Aromatherapy Ltd. is a small business in Shawnigan Lake, British Columbia. Our website address is https://arrabys.com.

We collect only the personal information we need to fill your order and answer your questions. We do not sell, rent or trade your information to anyone.

What information we collect

We collect information you give us directly:

  • When you place an order: your name, billing and shipping addresses, email address, phone number, and what you ordered.
  • If you have an account: your username, order history and saved addresses. Your password is stored in a scrambled form that we cannot read.
  • If you subscribe to our newsletter: your name and email address.
  • If you contact us: whatever you include in your message, email or phone call.
  • If you comment on a blog post: your name, email address and comment, along with your IP address and browser type to help detect spam.

Like most websites, our web server also keeps routine logs of visits. These include IP address, browser type and the pages requested, and are used to keep the site running and secure.

How we use your information

We use your information to:

  • process, pack and ship your order
  • send you order confirmations and shipping updates
  • answer your questions and handle returns or refunds
  • keep the business records that Canadian tax law requires
  • send you our newsletter, only if you signed up for it

We do not use your order information for marketing, and we do not build profiles of our customers.

Payments

Credit card payments are processed by Stripe. Your card details go directly from your browser to Stripe over a secure connection.

We never see or store your full card number. We see only that the payment went through, plus limited details such as the card type and its last four digits. Stripe’s privacy policy is available at https://stripe.com/privacy.

Who we share your information with

We share your information only with the service providers we need to run the store, and only what each one needs.

Provider

What they receive

Why

Stripe

Payment and billing details

To process your payment

Canada Post

Name, shipping address and contact details

To deliver your order

Our website host

Information stored on the website

To run the website

Some of these providers may store or process information outside Canada, where it is subject to the laws of that country. We may also disclose information when the law requires us to.

Cookies

Our website uses cookies that the store needs in order to work:

  • Shopping cart cookies remember what is in your cart as you move between pages.
  • Login cookies keep you signed in to your account. They are removed when you log out.
  • Comment cookies save your name and email for your next comment, only if you tick the box asking for this. They last one year.

Some pages may include content from other websites, such as maps or videos. That content behaves as if you had visited the other website, which may set its own cookies.

You can block or delete cookies in your browser settings. The shopping cart and checkout will not work without them.

How long we keep your information

  • Order records: at least six years, because Canadian tax law requires us to keep business records that long.
  • Account information: until you ask us to close your account.
  • Newsletter subscriptions: until you unsubscribe.
  • Blog comments: for as long as the post is published, or until you ask us to remove your comment.

How we protect your information

Our website uses an encrypted connection (HTTPS) on every page. Access to customer information is limited to the people who need it to fill your order.

No website can promise perfect security. If a security breach ever puts your information at real risk, we will tell you promptly.

Your rights

Under British Columbia’s Personal Information Protection Act, you can ask us to:

  • show you the personal information we hold about you
  • correct information that is wrong or out of date
  • stop sending you the newsletter, at any time
  • delete your information, except what the law requires us to keep

We will respond within 30 business days. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca.

Contact us

Our company president is responsible for privacy at Arraby’s Aromatherapy. For any question or request about your personal information:

  • Email: [your email address]
  • Phone: 250-743-3743
  • Mail: Arraby’s Aromatherapy Ltd., Shawnigan Lake, BC

Changes to this policy

If we change this policy, we will post the new version on this page with a new date at the top.